Frequently Asked Questions
Everything you need to know about your Vograce order.
How long does shipping typically take?
Standard shipping usually takes 7-15 business days depending on your location, while express options are available for delivery within 3-5 business days.
Can I track my order status?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy for fashion items?
We offer a 30-day return policy for unused and unworn items in their original packaging. Please note that custom-made or personalized products are non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Vograce is committed to quality and ethics. We prioritize eco-friendly fabrics and sustainable manufacturing processes across our entire fashion line.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary between different styles.